Privacy Policy
Effective as of the 26th of July 2025
At Cocoa Care Club, your privacy is a big deal to us (almost as big as hydration and hot girl journaling). This policy outlines how we collect, use, and protect your information when you shop or interact with us.
📋 What We Collect
When you browse our site, place an order, or subscribe, we may collect:
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Your name, email, shipping and billing address
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Payment details (securely processed via Shopify Payments or third-party processors)
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Contact info you provide voluntarily (like survey responses or email signups)
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Device information such as IP address and browsing behavior (via cookies)
💻 How We Use Your Info
We use your info to:
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Fulfill and ship your orders
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Send updates and subscription reminders
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Improve your experience on our site
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Email you about exciting things (like monthly box themes or discounts — never spam)
🔒 How We Protect Your Info
Your info is stored securely through Shopify’s encrypted servers and only accessed by team members who need it to help you get your box on time.
We never sell or rent your personal information. Like ever. Gross.
🍪 Cookies
Our site uses cookies to keep things running smoothly (and to remember your preferences). You can disable cookies in your browser at any time, though parts of the site may not work perfectly without them.
📤 Third-Party Services
We may use services like Shopify, Klaviyo, or Stripe to help us process payments, email you, or improve our site. These providers only use your info as needed and have their own privacy policies in place.
🧾 Your Rights
At any time, you can:
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Request a copy of the data we have on file
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Ask us to delete or correct your personal information
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Opt out of marketing emails via the “unsubscribe” link
Just email us at customercare@cocoacareclub.com.au to chat.
🔄 Updates
This policy may change from time to time. We’ll always post the latest version right here on our website, so you’re never out of the loop.
📬 Contact Us
Questions, concerns, or compliments?
We’re always listening: customercare@cocoacareclub.com.au